NORMI INTERNATIONAL GROUP

Tentang Pekerjaan

• Manages food and beverage operations within budget and to the highest standards
• Preserves excellent levels of internal and external customer service
• Establishes restaurant business plan by surveying restaurant demand; conferring with people in the community; identifying and evaluating competitors; preparing financial, marketing, and sales projections, analyses, and estimates.
• Meets restaurant financial objectives by developing financing; establishing banking relationships; preparing strategic and annual forecasts and budgets; analyzing variances; initiating corrective actions; establishing and monitoring financial controls; developing and implementing strategies to increase average meal checks.
• Attracts patrons by developing and implementing marketing, advertising, public and community relations programs; evaluating program results; identifying and tracking changing demands.
• Controls purchases and inventory by meeting with account manager; negotiating prices and contracts; developing preferred supplier lists; reviewing and evaluating usage reports; analyzing variances; taking corrective actions.
• Maintains operations by preparing policies and standard operating procedures; implementing production, productivity, quality, and patron-service standards; determining and implementing system improvements.
• Identifies customers’ needs and respond proactively to all of their concerns
• Maintains patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements; building relationships with preferred patrons.
• Leads F&B team and accomplishes restaurant and bar human resource objectives by attracting, recruiting, selecting, orienting, training and appraising talented personnel; assigning, scheduling, coaching, counseling, and disciplining management staff; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Establishes targets, KPI’s, schedules, policies and procedures
• Provides a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
• Complies with all health and safety regulations
• Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems.
• Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Accomplishes company goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

QUALIFICATIONS

• Min. 5 years experience in similar position in fast-paced F&B and Hospitality industry
• Bachelor’s degree in Hospitality or other relevant fields
• Proven food and beverage management experience
• Ability to spot and resolve problems efficiently
• Mastery in delegating multiple tasks
• Leadership, communication and training skills
• Up to date with food and beverages trends and best practices
• Ability to manage personnel and meet financial targets